These Terms & Conditions set out the basis on which Floortastic Limited (“Floortastic”, “we”, “us” or “our”) supplies flooring products and installation services. They also apply to your use of the Floortastic website.
By using our website, requesting a quotation or engaging us to supply or install flooring, you agree to the terms that apply to your particular interaction with us. If you have any questions about these terms, please contact us before placing an order or agreeing to any work.
Floortastic Limited supplies and installs domestic and commercial flooring, including carpets, vinyl, laminate, luxury vinyl tiles (LVT), engineered wood, carpet tiles and safety flooring.
We provide flooring services for homes and businesses, including offices, retail premises, schools, healthcare facilities, landlords and property developers. We offer free measuring and quotations and can arrange home or on-site visits where appropriate.
Telephone: 01733 739 669
Email: info@floortasticuk.com
Showroom: Floortastic Ltd, 24 Westgate, Peterborough, PE1 2SY2EA
Opening hours: Monday to Friday, 10:00 am-5:00 pm
We make reasonable efforts to ensure that information on our website is accurate and current. However, photographs, flooring samples, colours, textures, patterns and product descriptions are provided for general guidance and may not exactly represent the appearance of the finished flooring.
The availability of particular products, colours or finishes can change. A product shown on the website may not always be available when you make an enquiry.
The information on the website does not replace the specific quotation, product information or advice provided for your individual flooring project.
We offer free, no-obligation measuring and quotations. For domestic customers, quotations may be provided following an on-site visit, measurement and discussion of the required flooring. Commercial quotations may take longer depending on the size and requirements of the project.
A quotation will normally set out the flooring, fitting and other agreed work included in the proposed price. The quotation is based on the information available to us at the time it is prepared. If the scope of work changes, additional preparation is required or previously unknown conditions are discovered, the quotation may need to be revised.
Where additional chargeable work is required, we will discuss this with you before carrying it out where reasonably practicable. An order becomes binding when the quotation or order has been accepted by both parties in accordance with the agreed arrangements.
We supply a range of flooring products from established manufacturers. Product samples are intended to help you choose the appropriate style, colour, pattern and finish. Small samples may look different when viewed across a larger floor area. Natural materials and manufactured products can also have variations in shade, grain, texture and pattern.
You should check your selected product and colour before the order is confirmed. If you have specific requirements concerning a product, please raise these with us before installation.
If a selected product becomes unavailable, we will discuss suitable alternatives with you rather than automatically replacing it with another product.
Where Floortastic carries out measurements or an on-site assessment, we will take reasonable care when assessing the area and requirements. The existing floor may require preparation before new flooring can be installed. Depending on the property and flooring selected, this may include removal of existing flooring, repairs, levelling or the use of suitable preparation materials.
Floortastic’s website states that most sub-floors can be repaired using materials such as latex, hardboard or plywood where required. Any additional preparation work that affects the agreed price will be discussed with you where reasonably practicable.
Customers should tell us about known issues such as damp, leaks, structural movement or previous problems with the existing floor.
Installation will be carried out with reasonable care and skill and in accordance with the agreed requirements and applicable product guidance.
Floortastic provides professional supply and installation for domestic and commercial customers. Its website states that its fitters are qualified and that the business carries public liability insurance. The time required for installation depends on the size and condition of the area, the flooring selected and the amount of preparation required.
We will aim to provide a reasonable indication of timescales before work begins. However, installation dates and completion times may need to change where circumstances outside our reasonable control affect the project.
You are responsible for providing reasonable access to the property at the agreed time and making the relevant areas available for installation. Please tell us about any access restrictions, parking limitations, building rules or other circumstances that could affect the work.
Floortastic can move furniture and uplift and dispose of existing flooring where this has been agreed as part of the service. Where items need to be removed or special arrangements are required, these should be discussed before installation.
You should also notify us of any known condition affecting the property that could reasonably influence the flooring or installation.
The amount payable will be the price stated in the agreed quotation or order, subject to any changes subsequently agreed. Where a deposit, advance payment or staged payment is required, the amount and payment arrangements will be explained before you commit to the relevant order.
Additional work or materials outside the agreed scope will not normally be charged without your agreement. Floortastic advertises competitive pricing and a price-match guarantee against genuine comparable quotations. Any price-match arrangement is subject to the terms and circumstances of the individual quotation.
Your cancellation rights depend on how the contract was entered into, the type of flooring ordered and whether any statutory exception applies. Where consumer cancellation rights apply, Floortastic will comply with applicable UK consumer legislation.
Certain products may be excluded from cancellation rights where they have been made to the customer’s specifications or are clearly personalised. Where a statutory exception applies, this will be communicated where required before the relevant contract is entered into.
If you ask us to begin providing services during a statutory cancellation period, you may be required to give an express request for the work to begin. Where permitted by law, cancelling after work has started may result in a proportionate charge for services already provided.
If you need to change or cancel an order, please contact us as soon as possible:
Telephone: 01733 739 669
Email: info@floortasticuk.com
Any cancellation charges or deductions will only be applied where permitted by the applicable contract and law.
Nothing in these Terms & Conditions is intended to remove or restrict rights that cannot legally be excluded.
Where you are a consumer, your statutory rights relating to goods and services continue to apply. This includes applicable rights concerning satisfactory quality, fitness for purpose, conformity with the contract and services being provided with reasonable care and skill.
Where a problem arises, we will consider the circumstances and the remedies available under applicable law.
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful. This includes liability that cannot legally be excluded or restricted, including applicable liability for death or personal injury caused by negligence.
Subject to applicable law, we will not be responsible for problems caused by circumstances outside our reasonable control or conditions that were not disclosed to us and could not reasonably have been identified before installation.
Nothing in this section prevents you from exercising any statutory rights or remedies available to you.
There may be circumstances where an installation, delivery or quotation is delayed because of events outside our reasonable control.
These may include significant supplier delays, severe weather, restricted access, emergencies, utility problems or other circumstances that could not reasonably have been anticipated or prevented.
Where such circumstances affect your project, we will make reasonable efforts to keep you informed and agree a suitable way forward.
If you are unhappy with any aspect of our service, please contact us as soon as possible.
We will aim to understand the issue, inspect the relevant work or flooring where necessary and work towards an appropriate resolution.
Telephone: 01733 739 669
Email: info@floortasticuk.com
We encourage customers to contact us directly first so that we have an opportunity to investigate and address the matter.
Unless otherwise stated, the content of the Floortastic website, including text, graphics, photographs, logos and other materials, belongs to Floortastic or is used with appropriate permission.
You may view the website and use its information for your own personal or business purposes. Website content must not be copied, reproduced, modified or commercially exploited without appropriate permission.
Information provided to Floortastic through the website, quotation forms, telephone enquiries or other communications will be handled in accordance with our Privacy Policy . Our Privacy Policy explains what personal information we collect, why we use it, how it is handled and the rights available to individuals.
We may update these Terms & Conditions from time to time to reflect changes to our services, website or legal requirements.
Where you have already entered into a contract with us, the version of the terms applicable to that contract will continue to apply unless a change is required by law or otherwise agreed with you.
The latest version will be published on this website with its updated date.
These Terms & Conditions are governed by the laws of England and Wales, unless applicable law provides otherwise. Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that may apply to you.
If you have questions about these Terms & Conditions, a quotation, an installation or any other aspect of our flooring services, please contact us.
Floortastic Limited
Telephone: 01733 739 669
Email: info@floortasticuk.com
Address:Floortastic Ltd, 24 Westgate, Peterborough, PE1 2SY
Opening hours: Monday to Friday, 10:00 am-5:00 pm
We are happy to discuss your flooring requirements, answer questions about a quotation and help you understand the arrangements for your project.
