Floortastic Limited (“Floortastic”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what personal information we may collect when you visit the Floortastic website, contact us, request a quotation or use our flooring services. It also explains why we use your information, how we protect it, how long we keep it and the rights you have over your personal information.
We may update this Privacy Policy from time to time to reflect changes to our services, website or data protection requirements.
Depending on how you interact with us, we may collect some or all of the following information:
We only ask for information that is reasonably necessary for the relevant purpose.
You are not normally required to provide personal information simply to browse our website. However, certain information will be needed if you want us to respond to an enquiry, provide a quotation or arrange flooring services.
We may collect information directly from you when you:
We may also receive limited information from third parties where this is necessary for providing our services or operating our website.
Where personal information is obtained from a source other than you, applicable privacy information will be provided in accordance with UK data protection requirements.
We may use your personal information to:
We will not use your personal information for purposes that are incompatible with the purpose for which it was collected without taking appropriate steps to inform you and, where required, obtain consent.
UK data protection law requires organisations to have a lawful basis for processing personal information. The appropriate basis depends on what we are doing with your information.
Depending on the circumstances, Floortastic may rely on:
Where we rely on consent, you can withdraw that consent at any time. Withdrawing consent does not affect processing that took place before you withdrew it.
If we send you marketing communications, we will do so in accordance with applicable privacy and electronic marketing laws. Where your consent is required, we will ask for it before sending the relevant communications.
You can ask us to stop sending marketing communications at any time. You can also contact us directly using the details at the end of this policy. We will not make continued receipt of marketing communications a condition of receiving our flooring services.
We do not sell your personal information. We may share relevant information with trusted third parties where this is necessary to operate our business or provide the service you have requested.
This may include:
We only share information that is reasonably necessary for the relevant purpose.
Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that it handles the information in accordance with applicable data protection requirements.
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
Access to personal information is limited to people and organisations that need it for legitimate business purposes.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. If we become aware of a personal data breach, we will assess and handle it in accordance with applicable legal requirements.
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we retain information will depend on factors such as:
When personal information is no longer required, we will securely delete it or anonymise it where appropriate.
Our website may use cookies and similar technologies to make the website work, remember preferences, understand website usage and, where applicable, support marketing or advertising activities.
Some cookies are necessary for the website to function. Other cookies may require your consent before they are placed on your device.
Our Cookie Policy provides further information about the cookies and similar technologies used on the website and how you can manage your preferences.
Where consent is required for non-essential cookies, you will be given an appropriate choice before those cookies are used.
Depending on the circumstances and the lawful basis for processing, you may have rights over your personal information.
These may include the right to:
Not every right applies in every situation. For example, we may need to retain certain information where there is a legal requirement or another lawful reason to do so.
If you wish to exercise one of these rights, please contact us using the details below. We may need to verify your identity before responding to a request. This is intended to protect your information from being disclosed to someone who is not entitled to receive it.
Some of the service providers we use to operate our website or business may process personal information outside the UK. Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place where required.
Further information about any relevant international transfers and safeguards can be provided where applicable.
Our website may contain links to third-party websites, such as manufacturers, suppliers or other external websites. Once you leave the Floortastic website, those websites operate under their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites.
We recommend checking the privacy information of any external website before providing it with personal information.
Our website and services are intended for general audiences and are not specifically directed at children.
We do not knowingly collect personal information from children for marketing purposes. If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the information and take appropriate action where required.
We may review and update this Privacy Policy from time to time. Any changes will be published on this page, together with the date of the latest update.
We recommend checking this page occasionally to make sure you are aware of how we handle personal information.
